Refund & Return Policy

Last updated: October 17, 2026

Our Commitment

We stand behind every product that leaves the House. If something is wrong, we will make it right. Please read the specific terms below for your product type.

Digital Products — All Sales Final

Due to the nature of instant digital delivery, all sales of ebooks, guides, and downloadable files are final and non-refundable. Once a file has been delivered to you, it cannot be "returned." By completing a digital purchase, you expressly waive any right of withdrawal or cooling-off period to the extent permitted by law.

Exception: If you experience a verified technical failure that prevents you from accessing your download — and our support team cannot resolve it — we will issue a full refund.

Made-to-Order Physical Products — Strict Terms

Made-to-order items cannot be cancelled or returned once production has begun. These products are created specifically for you; materials are purchased and labor is committed the moment your order enters production. By purchasing a made-to-order item, you acknowledge and accept that:

• Cancellation is only possible before production begins (typically within 24 hours of ordering — contact us immediately)
• Once production has started, the sale is final except in cases of defect, damage, or incorrect fulfillment as described below
• Change-of-mind returns are not accepted on made-to-order products

Ready-to-Ship Physical Products

Non-made-to-order physical products in original, unopened, unused condition may be returned within 14 days of delivery. To initiate a return, contact frequencyisluxury@gmail.com with your order number. Return shipping is the customer's responsibility unless the return is due to our error.

Defective, Damaged, or Incorrect Items — Always Covered

Regardless of product type, if your order arrives damaged, defective, or materially different from what was described, notify us within 7 days of delivery with clear photos of the issue. We will, at your choice:

• Replace the item at no cost to you (including return shipping of the defective item, if required), or
• Issue a full refund to your original payment method

This guarantee overrides all other limitations in this policy.

Herbal & Botanical Products

For hygiene and safety reasons, opened herbal, botanical, or consumable products cannot be returned. If you have a quality concern about an herbal product, contact us with details and photos — we evaluate every report individually and will replace or refund where a genuine quality issue is confirmed.

Allergic Reactions

All ingredient and allergy information is provided on each product page. By purchasing, you confirm you have reviewed this information. We cannot accept returns based on sensitivities to disclosed ingredients. If an ingredient was not disclosed and causes a reaction, contact us immediately — this falls under our defective/misdescribed guarantee.

Refund Processing

Approved refunds are issued to the original payment method only within 5–10 business days of approval. Processing times by PayPal or your financial institution may add additional days beyond our control. We do not issue refunds as store credit unless you request it.

Chargebacks

If you initiate a payment dispute or chargeback, we reserve the right to dispute it with evidence of delivery and these published terms. We strongly encourage you to contact us first — we resolve most issues within 48 hours, faster than any dispute process.

Contact

All refund and return requests: frequencyisluxury@gmail.com. Include your order number and photos where applicable.